End-user adoption of animated interface agentsin everyday work applications

  title={End-user adoption of animated interface agentsin everyday work applications},
  author={Alexander Serenko and Nick Bontis and Brian Detlor},
  journal={Behaviour \& Information Technology},
  pages={119 - 132}
Recognizing the potential contribution that interactive software agents bring to everyday work applications, this paper reports on end-user adoption of animated interface agents in one particular work application environment: Microsoft® Office. The paper develops and empirically tests a theoretical model of the factors affecting an end-user's choice to adopt and utilize such interface agents. From this theoretical model, a survey instrument was adapted and administered to 261 participants… 
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