Encounters with the OPAC: On-line searching in public libraries

  title={Encounters with the OPAC: On-line searching in public libraries},
  author={Debra J. Slone},
This article reports on a qualitative study exploring: (1) strategies and behaviors of public library users during interaction with an on-line public access catalog; and (2) users’ confidence in finding needed information on-line. Questionnaires, interviews, and observations were employed to gather data from 32 public library users. The results found search behaviors, confidence, and other feelings varied, based on three types of searches: unknown-item searches, area searches, and known-item… CONTINUE READING


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