Empowerment through seamfulness: smart phones in everyday life

@article{Barkhuus2010EmpowermentTS,
  title={Empowerment through seamfulness: smart phones in everyday life},
  author={Louise Barkhuus and Valerie E. Polichar},
  journal={Personal and Ubiquitous Computing},
  year={2010},
  volume={15},
  pages={629-639}
}
In this paper, we describe research into use of multifunctional mobile phones by working adults and posit the device as a plausible realization of ubiquitous computing. We investigate how users actively adapt and adopt the different functions in smart phones to suit their needs and lifestyles. Through an interview and diary study, we discover how the smart phone is used in pragmatic and seamful ways, regardless of the interface of the specific phone selected or the particular features available… 
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