Employee stress and health complaints in jobs with and without electronic performance monitoring.

@article{Smith1992EmployeeSA,
  title={Employee stress and health complaints in jobs with and without electronic performance monitoring.},
  author={Michael J. Smith and Pascale Carayon and Katherine J. Sanders and Sze Yun Lim and David LeGrande},
  journal={Applied ergonomics},
  year={1992},
  volume={23 1},
  pages={17-27}
}
Current applications of electronic performance monitoring based on job design theories that consider worker performance rather than stress issues are likely to generate unsatisfying and stressful jobs (Smith et al, 1986). This study examines critical job design elements that could influence worker stress responses in an electronic monitoring context. A questionnaire survey of employees in telecommunications companies representative of each region in the United States examined job stress in… CONTINUE READING

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