Empirical development of a heuristic evaluation methodology for shared workspace groupware

@inproceedings{Baker2002EmpiricalDO,
  title={Empirical development of a heuristic evaluation methodology for shared workspace groupware},
  author={Kevin Baker and Saul Greenberg and Carl Gutwin},
  booktitle={CSCW},
  year={2002}
}
Good real time groupware products are hard to develop, in part because evaluating their support for basic teamwork activities is difficult and costly. To address this problem, we are developing discount evaluation methods that look for groupware-specific usability problems. In a previous paper, we detailed a new set of usability heuristics that evaluators can use to inspect shared workspace groupware to see how they support teamwork. We wanted to determine whether the new heuristics could be… CONTINUE READING
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Heuristic Evaluation

  • J. Nielsen
  • 1994
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