• Corpus ID: 78291601

Empirical Validation of Patient's Expectation and Perception of Service Quality in Ghanaian Hospitals: an Integrated Model Approach

  title={Empirical Validation of Patient's Expectation and Perception of Service Quality in Ghanaian Hospitals: an Integrated Model Approach},
  author={Mary Ann Yeboah and Kumasi Polytechnic and Mary Opokua Ansong and Francis Appau-Yeboah and Henry A Antwi and Ethel Yiranbon},
Hospitals as organisations (whether for profit or not) are subject to the same processes of sustainability and strategic management partly as objects and victims but also as beneficiaries of sustainable business enterprises. Their position is locked within the national systems to supply the healthy human resources needed for sustainable development. No matter the time of day, hospital staff and physicians must be prepared for anything including the treatment of common colds to life-threatening… 

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