Emphasizing symmetry issues in business interaction analysis and IOS

Abstract

This paper argues for the need to thoroughly understand the issue of symmetry and asymmetry, when analysing business interaction supported by inter-organisational information systems (IOS). Business interaction can be defined as consisting of business communication and exchange of value. Business action theory (BAT) divides business processes into six… (More)
DOI: 10.1145/1052220.1052260

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