Empathy and online interpersonal trust: A fragile relationship

@article{Feng2004EmpathyAO,
  title={Empathy and online interpersonal trust: A fragile relationship},
  author={Jinjuan Feng and Jonathan Lazar and Jennifer Preece},
  journal={Behaviour \& Information Technology},
  year={2004},
  volume={23},
  pages={106 - 97}
}
The rapid growth of personal email communication, instant messaging and online communities has brought attention to the important role of interpersonal trust in online communication. An empirical study was conducted focusing on the effect of empathy on online interpersonal trust in textual IM. To be more specific, the relationship between empathic accuracy, response type and online interpersonal trust was investigated. The result suggests both empathic accuracy and response type have… Expand
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