Emotions and Emotional Labor at Worker-Owned Businesses: Deep Acting, Surface Acting, and Genuine Emotions

  title={Emotions and Emotional Labor at Worker-Owned Businesses: Deep Acting, Surface Acting, and Genuine Emotions},
  author={Elizabeth A. Hoffmann},
  journal={The Sociological Quarterly},
  pages={152 - 173}
Members of worker cooperatives—organizations collectively owned and democratically run by their workers—report substantial differences in how they can or must perform various emotions, compared with previous work at conventional, hierarchical organizations. First, some emotions not allowed in conventional workplaces are fully permitted at worker cooperatives, including negative emotions, like anger, but also positive emotions, like enthusiasm. In contrast, other emotions must be displayed, even… 

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  • 2000
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