Emotional user experience: Traits, events, and states

Abstract

Emotional experience has become an important topic in human-technology interaction research and design. Nevertheless, such research and design often lacks a proper explanatory basis and methodologically robust operationalisation. In this article, a conceptualisation of emotional user experience is formulated based on the appraisal theory of emotion, where the goal congruence of the interaction events and the task-independent individual traits are thought to underlie the user’s emotional response. A laboratory study with N = 50 participants conducting ordinary computer tasks is reported. The results suggest that subjective emotional experience depends on a number of factors relating to individual differences in coping and task events. Emotional user experience, as analysed according to a competence-frustration model of emotion, is dependent on the user’s technological problemsolving tendency, frustration tendency, pre-task self-confidence, and task performance.

DOI: 10.1016/j.ijhcs.2014.12.006

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Cite this paper

@article{Jokinen2015EmotionalUE, title={Emotional user experience: Traits, events, and states}, author={Jussi P. P. Jokinen}, journal={Int. J. Hum.-Comput. Stud.}, year={2015}, volume={76}, pages={67-77} }