Emotional labor and burnout: Comparing two perspectives of "people work"
@article{Brotheridge2002EmotionalLA, title={Emotional labor and burnout: Comparing two perspectives of "people work"}, author={C{\'e}leste M. Brotheridge and Alicia A Grandey}, journal={Journal of Vocational Behavior}, year={2002}, volume={60}, pages={17-39} }
Abstract Although it has often been presumed that jobs involving “people work” (e.g., nurses, service workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional component of these jobs explicitly studied. The current study compared two perspectives of emotional labor as predictors of burnout beyond the effects of negative affectivity: job-focused emotional labor (work demands regarding emotion expression) and employee-focused emotional labor (regulation of feelings and…
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