Emotional labor and burnout: Comparing two perspectives of "people work"

@article{Brotheridge2002EmotionalLA,
  title={Emotional labor and burnout: Comparing two perspectives of "people work"},
  author={C{\'e}leste M. Brotheridge and Alicia A Grandey},
  journal={Journal of Vocational Behavior},
  year={2002},
  volume={60},
  pages={17-39}
}
Abstract Although it has often been presumed that jobs involving “people work” (e.g., nurses, service workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional component of these jobs explicitly studied. The current study compared two perspectives of emotional labor as predictors of burnout beyond the effects of negative affectivity: job-focused emotional labor (work demands regarding emotion expression) and employee-focused emotional labor (regulation of feelings and… 

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