Emotional labor, burnout, and inauthenticity: Does gender matter?

@inproceedings{Erickson2001EmotionalLB,
  title={Emotional labor, burnout, and inauthenticity: Does gender matter?},
  author={Rebecca J. Erickson and Christian Ritter},
  year={2001}
}
A number of researchers have examined the conditions under which individuals perform emotional labor and the effects of such labor on psychological well-being. Much of this research has been limited to the experiences of service-sector workers in highly gender-segregated jobs. Prior survey research also tended to focus on dimensions of interactive work rather than on the actual management of feeling that is the foundation of the emotional labor process. Addressing each of these issues, we… CONTINUE READING

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