Emotional exhaustion as a predictor of job performance and voluntary turnover.

@article{Wright1998EmotionalEA,
  title={Emotional exhaustion as a predictor of job performance and voluntary turnover.},
  author={Thomas A Wright and Russell Cropanzano},
  journal={The Journal of applied psychology},
  year={1998},
  volume={83 3},
  pages={486-93}
}
Recent research suggests that a better understanding of emotional exhaustion requires the development of new theoretical perspectives. To that end, with the conservation of resources model (COR) as the theoretical framework, the present 1-year longitudinal study was undertaken. Composed of 52 social welfare workers, this research examined the relationship of emotional exhaustion to job satisfaction, voluntary turnover, and job performance. Positive affectivity (PA) and negative affectivity (NA… CONTINUE READING