Emotional Labour and Employee Performance Appraisal : The Missing Link in Some Hotels in South East Nigeria

@inproceedings{2015EmotionalLA,
  title={Emotional Labour and Employee Performance Appraisal : The Missing Link in Some Hotels in South East Nigeria},
  author={},
  year={2015}
}
  • Published 2015
The main objective of this study was to determine if emotional labour has become a criterion in performance appraisal, job description, selection, and training schemes in the hotel industry in Nigeria. Our main assumption was that majority of hotel organizations have not built emotional labour into their human resources management schemes. Data were… CONTINUE READING