Emotional Labor in Korean Local Government: Testing the Consequences of Situational Factors and Emotional Dissonance

@article{Wilding2014EmotionalLI,
  title={Emotional Labor in Korean Local Government: Testing the Consequences of Situational Factors and Emotional Dissonance},
  author={M. Wilding and Kyung-Jin Chae and Jiho Jang},
  journal={Public Performance & Management Review},
  year={2014},
  volume={38},
  pages={316 - 336}
}
  • M. Wilding, Kyung-Jin Chae, Jiho Jang
  • Published 2014
  • Economics
  • Public Performance & Management Review
  • ABSTRACT The study of emotional labor in public administration has a strong foundation. Emotional labor scales have been operationalized that measure emotion work, personal efficacy, type of acting, and positive/negative display rules. Less is known about how public employees are affected by the frequency, attentiveness, and variety of emotional display, and by emotional dissonance. A survey of local government employees in South Korea is used to analyze the consequences of these factors for… CONTINUE READING

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