Emotional Intelligence and Job Performance: The Importance of Emotion Regulation and Emotional Labor Context

  title={Emotional Intelligence and Job Performance: The Importance of Emotion Regulation and Emotional Labor Context},
  author={Daniel A. Newman and Dana L Joseph and Carolyn MacCann},
  journal={Industrial and Organizational Psychology},
  pages={159 - 164}
CANNUniversity of SydneyCherniss (2010) described three issuesthat need to be addressed en route toconsidering emotional intelligence (EI) auseful construct for personnel psychol-ogy: (a) empirical evidence that EI pre-dicts job performance, (b) distinguishingbetween models of EI and models ofemotional and social competence (ESC),and (c) some unresolved EI measurementproblems.A recentmeta-analysis(Joseph N MacCann R Orchard et al., 2009).In this commentary, we focus particu-larly on two key… 
Abstract It is well recognized that emotions support adaptation to environmental demands by guiding cognitions and behavior in line with one’s implicit and explicit goals. This is true in the work
Emotional Intelligence as an Ability: Theory, Challenges, and New Directions
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The Overlap Between Emotional Intelligence and Post-Industrial Leadership Capacity: A Construct Validity Analysis
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Viewing EI-related constructs as interrelated extensions of well-established individual difference frameworks clarifies some pervasive misconceptions and provides scholars and practitioners with a clear and useful theoretical framework ripe for exploration.
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Emotional intelligence (EI) can be defined as the ability to identify, express, understand, manage, and use emotions. EI has been shown to have an important impact on health, relationships, and
Putting ‘Emotional Intelligences’ in their place
Numerous individual differences, models, and measures have been associated with the ‘emotional intelligence’ (EI) label. This paper discusses one of the most pervasive problems regarding EI-related
Is emotional intelligence worthwhile?: Assessing incremental validity and adverse impact
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Human abilities: emotional intelligence.
It is found that Specific-Ability and Integrative-Model approaches adequately conceptualize and measure EI and those studies that address the relation between EI measures and meaningful criteria including social outcomes, performance, and psychological and physical well-being are pivotal.
New paradigms for assessing emotional intelligence: theory and data.
It is concluded that new performance-based approaches to test development, such as the present ones, might be useful in distinguishing between test and construct effects.
Emotional intelligence: an integrative meta-analysis and cascading model.
The authors specify a progressive (cascading) pattern among ability-based EI facets, in which emotion perception must causally precede emotion understanding, which in turn precedes conscious emotion regulation and job performance.
Development of Emotional Intelligence: Towards a Multi-Level Investment Model
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Episodic processes in emotional labor: perceptions of affective delivery and regulation strategies.
Results suggest that surface actors can regulate emotions effectively on an episode-to-episode basis but find the episode more difficult, and surface actors exhibit more general tendencies to devalue themselves and experience fewer positive emotions.
Emotional intelligence as a standard intelligence.
Arguments for the reasonableness of measuring EI as an ability, indicate that correct answers exist, and summarize recent data suggesting that such measures are, indeed, reliable are presented.
Emotional Intelligence: Toward Clarification of a Concept
  • C. Cherniss
  • Psychology
    Industrial and Organizational Psychology
  • 2010
There has been much confusion and controversy concerning the concept of emotional intelligence (EI). Three issues have been particularly bothersome. The first concerns the many conflicting
Individual differences in two emotion regulation processes: implications for affect, relationships, and well-being.
  • J. Gross, O. John
  • Psychology
    Journal of personality and social psychology
  • 2003
Five studies tested two general hypotheses: Individuals differ in their use of emotion regulation strategies such as reappraisal and suppression, and these individual differences have implications
Models of emotional intelligence
COMPETING MODELS OF EMOTIONAL INTELLIGENCE Studies of emotional intelligence initially appeared in academic articles beginning in the early 1990s. By middecade, the concept had attracted considerable