Emotion regulation in the workplace: a new way to conceptualize emotional labor.

@article{Grandey2000EmotionRI,
  title={Emotion regulation in the workplace: a new way to conceptualize emotional labor.},
  author={A. Grandey},
  journal={Journal of occupational health psychology},
  year={2000},
  volume={5 1},
  pages={
          95-110
        }
}
  • A. Grandey
  • Published 2000
  • Medicine, Psychology
  • Journal of occupational health psychology
  • The topic of emotions in the workplace is beginning to garner closer attention by researchers and theorists. The study of emotional labor addresses the stress of managing emotions when the work role demands that certain expressions be shown to customers. However, there has been no overarching framework to guide this work, and the previous studies have often disagreed on the definition and operationalization of emotional labor. The purposes of this article are as follows: to review and compare… CONTINUE READING

    Figures and Topics from this paper.

    Research on Emotional Labor: Review and Prospect
    NEW APPROACHES OF EMOTIONAL LABOR PROCESSES IN THE MODERN ORGANIZATIONS
    The Sociology of Emotional Labor
    • 358
    • PDF
    The State of the Heart: Emotional Labor as Emotion Regulation Reviewed and Revised
    • 99
    Behind the mask of emotional labour: An integrative model
    Emotions in uniform: How nurses regulate emotion at work via emotional boundaries
    • 87

    References

    Publications referenced by this paper.
    SHOWING 1-10 OF 109 REFERENCES
    Managing emotions in the workplace.
    • 601
    • Highly Influential
    • PDF
    Emotion Work, Feeling Rules, and Social Structure
    • 3,493
    • PDF
    Progress on a cognitive-motivational-relational theory of emotion.
    • 1,937
    • Highly Influential
    The Affective Consequences of Service Work
    • 752
    Exploring the Dimensions of Emotional Labor
    • 397
    The Emerging Field of Emotion Regulation: An Integrative Review
    • 5,054
    • Highly Influential
    • PDF
    Emotional intelligence and the construction and regulation of feelings
    • 618