Emotion regulation in the workplace: a new way to conceptualize emotional labor.

@article{Grandey2000EmotionRI,
  title={Emotion regulation in the workplace: a new way to conceptualize emotional labor.},
  author={Alicia A Grandey},
  journal={Journal of occupational health psychology},
  year={2000},
  volume={5 1},
  pages={
          95-110
        }
}
  • A. Grandey
  • Published 2000
  • Medicine, Psychology
  • Journal of occupational health psychology
The topic of emotions in the workplace is beginning to garner closer attention by researchers and theorists. The study of emotional labor addresses the stress of managing emotions when the work role demands that certain expressions be shown to customers. However, there has been no overarching framework to guide this work, and the previous studies have often disagreed on the definition and operationalization of emotional labor. The purposes of this article are as follows: to review and compare… 
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