Emotion detection in dialog systems: Applications, strategies and challenges

  title={Emotion detection in dialog systems: Applications, strategies and challenges},
  author={Felix Burkhardt and Markus Van Ballegooy and Klaus-Peter Engelbrecht and Tim Polzehl and Joachim Stegmann},
  journal={2009 3rd International Conference on Affective Computing and Intelligent Interaction and Workshops},
Emotion plays an important role in human communication and therefore also human machine dialog systems can benefit from affective processing. We present in this paper an overview of our work from the past few years and discuss general considerations, potential applications and experiments that we did with the emotional classification of human machine dialogs. Anger in voice portals as well as problematic dialog situations can be detected to some degree, but the noise in real life data and the… CONTINUE READING
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