Emotion Work in the Arab Context: Its Relationship to Job Satisfaction and the Moderating Role of Trust to the Employer.

Abstract

The research investigated the relationship of emotion work directed towards customers and towards coworkers with job satisfaction in Saudi Arabia. Emotion work means the requirement to display particular emotions as part of the job and includes surface acting where actual emotions differ from displayed emotions and deep acting where displayed and felt… (More)
DOI: 10.1177/0033294116653949

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