Emergency department patient satisfaction: examining the role of acuity.

  title={Emergency department patient satisfaction: examining the role of acuity.},
  author={Edwin D. Boudreaux and Jason Friedman and Michael E. Chansky and Brigitte M Baumann},
  journal={Academic emergency medicine : official journal of the Society for Academic Emergency Medicine},
  volume={11 2},
OBJECTIVES To explore the relationships between patient acuity, perceived and actual throughput times, and emergency department (ED) patient satisfaction. The authors hypothesized that high-acuity patients would be the most satisfied with their throughput times, as well as the overall ED visit. The authors also expected overall ED satisfaction to be more strongly associated with perceived throughput times compared with actual throughput times, regardless of acuity. METHODS This was a… CONTINUE READING

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