Emergency department patient liaison volunteers: a cost containment and visitor satisfaction strategy.

@article{Wolford1995EmergencyDP,
  title={Emergency department patient liaison volunteers: a cost containment and visitor satisfaction strategy.},
  author={S Wolford},
  journal={Journal of emergency nursing: JEN : official publication of the Emergency Department Nurses Association},
  year={1995},
  volume={21 1},
  pages={
          17-21
        }
}
  • S Wolford
  • Published 1995 in
    Journal of emergency nursing: JEN : official…
We have saved a minimum of $17,064 in personnel salaries of a patient representative (based on minimum wage and no paid benefits) during the past year. Although our liaison program was initially started as a cost-saving measure, the benefits of the program cannot be measured in monetary terms. Although this venture was our first attempt with a program of this nature, and we are still developing the program, we believe the development of the ED liaison volunteer program has been a major… CONTINUE READING

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