Electronic consulting


Traditional computer consultation is usually carried out by phone or in person through appointments. In addition, a desk is usually manned during normal working hours to handle walk - in problems. Given that there is a large body of users and a limited consulting staff, some users end up not receiving timely help. In addition, a user services staff that… (More)
DOI: 10.1145/324239.324258


  • Presentations referencing similar topics