Eine Methode zur Spezifikation der IT-Service-Managementprozesse Verketteter Dienste

@inproceedings{Hamm2009EineMZ,
  title={Eine Methode zur Spezifikation der IT-Service-Managementprozesse Verketteter Dienste},
  author={Matthias Hamm},
  year={2009}
}
The growing complexity of IT services poses new challenges to IT Service Management (ITSM). The issue of end-to-end service quality challenges service providers, as most services are no longer realized stand-alone by a single provider but composed of multiple building blocks supplied by several providers. In the past, relationships between service providers were organised according to a hierarchical model: a service provider offers services to his customers and relies on a set of underpinning… CONTINUE READING