Egocentrism over e-mail: can we communicate as well as we think?

@article{Kruger2005EgocentrismOE,
  title={Egocentrism over e-mail: can we communicate as well as we think?},
  author={J. Kruger and N. Epley and J. Parker and Zhi-Wen Ng},
  journal={Journal of personality and social psychology},
  year={2005},
  volume={89 6},
  pages={
          925-36
        }
}
Without the benefit of paralinguistic cues such as gesture, emphasis, and intonation, it can be difficult to convey emotion and tone over electronic mail (e-mail). Five experiments suggest that this limitation is often underappreciated, such that people tend to believe that they can communicate over e-mail more effectively than they actually can. Studies 4 and 5 further suggest that this overconfidence is born of egocentrism, the inherent difficulty of detaching oneself from one's own… Expand
319 Citations

Figures and Topics from this paper

Being Aware that You’re Nice or Nasty Won’t Make You Write Friendlier E-Mail
  • 2
Kinesthetic Empathy, Dance, and Technology
  • 1
  • PDF
Beyond the Emoticon: Are There Unintentional Cues of Emotion in Email?
  • Highly Influenced
It's surprisingly nice to hear you: Misunderstanding the impact of communication media can lead to suboptimal choices of how to connect with others.
  • A. Kumar, N. Epley
  • Psychology, Medicine
  • Journal of experimental psychology. General
  • 2020
  • Highly Influenced
  • PDF
...
1
2
3
4
5
...

References

SHOWING 1-10 OF 85 REFERENCES
Metaperception in Cyberspace
  • 27
  • PDF
Nonverbal behavior and self-presentation.
  • B. Depaulo
  • Psychology, Medicine
  • Psychological bulletin
  • 1992
  • 776
  • PDF
Po-faced receipts of teases
  • 394
Intentions in teasing: when "just kidding" just isn't good enough.
  • 57
  • PDF
Let Me Count the Ways
  • 321
Seeing through the screen: is evaluative feedback communicated more effectively in face-to-face or computer-mediated exchanges?
  • 45
When Social Worlds Collide: Overconfidence in the Multiple Audience Problem
  • 23
  • PDF
The illusion of transparency: biased assessments of others' ability to read one's emotional states.
  • 448
  • PDF
Relational Aspects of Computer-Mediated Communication: Experimental Observations over Time
  • 812
...
1
2
3
4
5
...