Efficient shift scheduling in the retail sector through two-stage optimization

@article{Kabak2008EfficientSS,
  title={Efficient shift scheduling in the retail sector through two-stage optimization},
  author={{\"O}zg{\"u}r Kabak and F{\"u}sun {\"U}lengin and Emel Aktas and Sule {\"O}nsel and Y. Ilker Topcu},
  journal={European Journal of Operational Research},
  year={2008},
  volume={184},
  pages={76-90}
}
Efficient workforce scheduling has an important impact on store profit and customer service. Standard scheduling problems do not recognize the effect of staff availability on customer sales, however, even though the latter is an important factor in the retail sector. In this paper a two-stage model is proposed for this purpose. In the first stage a sales response model is used to specify hourly staff requirements. The output of the sales response model is then used as the input of a mixed… CONTINUE READING

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