Effects of different telephone intervention styles with suicidal callers at two suicide prevention centers: an empirical investigation.

Abstract

To determine the relative effectiveness of telephone intervention styles with suicidal callers, researchers listened unobtrusively to 617 calls by suicidal persons at two suicide prevention centers and categorized all 66,953 responses by the 110 volunteer helpers according to a reliable 20-category checklist. Outcome measures showed observer evaluations of… (More)

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