Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet

@article{Bijmolt2014EffectsOC,
  title={Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet},
  author={Tammo H. A. Bijmolt and Eelko K. R. E. Huizingh and Adriana Krawczyk},
  journal={Internet Research},
  year={2014},
  volume={24},
  pages={608-628}
}