Effects of communication medium on interpersonal perceptions

  title={Effects of communication medium on interpersonal perceptions},
  author={Joanie B. Connell and Gerald A. Mendelsohn and Richard W. Robins and John F. Canny},
This paper uses a social psychological perspective to study the effectiveness of different media of communication and how they influence interactions in social groups and organizations. In particular, we are interested in the social richness of the media-how effectively they convey the personalities and intentions of their users. We studied CMC (email and chat) and voice telephony, and compared them with face-to-face interaction. Study 1 was a controlled laboratory study in which people got… CONTINUE READING
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