Effects of Total Quality Management implementation on business performance in service institutions: A case of Kenya Wildlife Services

@inproceedings{Karani2012EffectsOT,
  title={Effects of Total Quality Management implementation on business performance in service institutions: A case of Kenya Wildlife Services},
  author={S R Hosseini Karani and Walter Okibo Bichanga},
  year={2012}
}
The service sector is getting competitive every day. In order to be successful Quality Management (QM) practices ought to be the integral part of any organization’s strategic management. Kenya’s national parks form the pillar of the country’s tourism industry. Over one million international tourists visit Kenya annually to partake in wildlife safari and other forms of nature-based tourism. However, Kenya Wildlife Services (KWS) is being faced by some challenges which they are trying to manage… CONTINUE READING

Citations

Publications citing this paper.
SHOWING 1-10 OF 15 CITATIONS