Effects of Message Content on Cognitive and Affective Processes in Cross-culture and Same-culture Instant Messaging Conversations

@inproceedings{Nguyen2013EffectsOM,
  title={Effects of Message Content on Cognitive and Affective Processes in Cross-culture and Same-culture Instant Messaging Conversations},
  author={Duyen T. Nguyen and Susan R. Fussell},
  year={2013}
}
In this paper we explore how and why communication problems such as lack of understanding, low involvement, and negative emotions emerged during the computermediated conversations of same-culture and cross-culture pairs. We used retrospective analysis, in which pairs of cross-culture and same-culture American and Chinese participants collaborated on a crime-solving task via Instant Messaging (IM), and later reviewed their IM conversations to report their thoughts and feelings on a minute-by… CONTINUE READING

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