Effects of Cognitive Complexity and Emotional Upset on Processing Supportive Messages: Two Tests of a Dual‐Process Theory of Supportive Communication Outcomes

@article{Bodie2011EffectsOC,
  title={Effects of Cognitive Complexity and Emotional Upset on Processing Supportive Messages: Two Tests of a Dual‐Process Theory of Supportive Communication Outcomes},
  author={G. Bodie and B. R. Burleson and Amanda J. Holmstrom and Jennifer D. McCullough and Jessica J. Rack and Lisa K. Hanasono and Jennifer G. Rosier},
  journal={Human Communication Research},
  year={2011},
  volume={37},
  pages={350-376}
}
We report tests of hypotheses derived from a theory of supportive communication outcomes that maintains the effects of supportive messages are moderated by factors influencing the motivation and ability to process these messages. Participants in two studies completed a measure of cognitive complexity, which provided an assessment of processing ability, and reported their degree of upset with a problem situation, which was hypothesized to impact both motivation and ability; they subsequently… Expand
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