Effects of Age, Speech Rate, and Environmental Support in Using Telephone Voice Menu Systems


Age differences in the use of telephone menu systems were investigated in two experiments. Participants from three age groups (younger: 18-39; middle-aged: 40-59; older: 60+ years) were required to obtain specified information or perform some action using simulated voice menu systems. Measures reflecting task performance, menu navigation, and subjective… (More)
DOI: 10.1518/hfes.