• Corpus ID: 32076715

Effective Business Process Automation through Process Reengineering: Case of Public a University in Kenya

@inproceedings{Otanga2014EffectiveBP,
  title={Effective Business Process Automation through Process Reengineering: Case of Public a University in Kenya},
  author={Daniel Otanga and Franklin Wabwoba},
  year={2014}
}
Investment in ICT resources is no longer an option for organizations in these modern times. The challenge has been to make these resources to contribute effectiveness in business processes and yield improved service delivery to clients. In a study undertaken in a public university in Kenya, it was found that acquiring ICT resources without reworking the business processes to diffuse ICT in the processes did not yield automation. Consequently, improved service delivery, which is the primary… 
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Contemporary Research on Organization Management and Administration

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