Effect of message content on communication processes in intercultural and same-culture instant messaging conversations

@inproceedings{Nguyen2013EffectOM,
  title={Effect of message content on communication processes in intercultural and same-culture instant messaging conversations},
  author={Duyen T. Nguyen and Susan R. Fussell},
  booktitle={CSCW},
  year={2013}
}
In this paper we explore how and why communication problems such as lack of understanding, low involvement, and negative emotions emerged during the computer-mediated conversations of same-culture and cross-culture pairs. We used retrospective analysis, in which pairs of cross-culture and same-culture American and Chinese participants collaborated on a crime-solving task via Instant Messaging (IM), and later reviewed their IM conversations to report their thoughts and feelings on a minute-by… CONTINUE READING

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