Effect of empowerment: Front-line employees in the hotel industry

  title={Effect of empowerment: Front-line employees in the hotel industry},
  author={Kartinah Ayupp and Hsiao Chung Then},
  • Kartinah Ayupp, Hsiao Chung Then
  • Published 2007
An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for significant relationship with empowerment, along with whether employee’s sociodemographic characteristics affected their perceptions of empowerment. The findings indicated… CONTINUE READING

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