• Corpus ID: 245837569

Effect of Toxic Review Content on Overall Product Sentiment

@article{Mukhopadhyay2022EffectOT,
  title={Effect of Toxic Review Content on Overall Product Sentiment},
  author={Mayukh Mukhopadhyay and Sangeeta Sahney},
  journal={ArXiv},
  year={2022},
  volume={abs/2201.02857}
}
Toxic contents in online product review are a common phenomenon. A content is perceived to be toxic when it is rude, disrespectful, or unreasonable and make individuals leave the discussion. Machine learning algorithms helps the sell side community to identify such toxic patterns and eventually moderate such inputs. Yet, the extant literature provides fewer information about the sentiment of a prospective consumer on the perception of a product after being exposed to such toxic review content… 

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