Economic Development Strategies and Macro-and Micro-Level Human Resource Policies: The Case of India's “Outsourcing” Industry

@article{Kuruvilla2008EconomicDS,
  title={Economic Development Strategies and Macro-and Micro-Level Human Resource Policies: The Case of India's “Outsourcing” Industry},
  author={Sarosh Kuruvilla and Aruna Ranganathan},
  journal={Industrial \& Labor Relations Review},
  year={2008},
  volume={62},
  pages={39 - 72}
}
This detailed case study of India's “outsourcing” industry illustrates the challenges in linking macro and micro human resource policies with an economic development strategy based on export-oriented services. The rapid expansion in the outsourcing of services to India has raised the possibility that this sector will be a key engine of India's economic growth. Based on extensive field research carried out over a four-year period, the authors of this study argue that four interrelated human… 

Tables from this paper

‘From Boom to Where?’: The Impact of Crisis on Work and Employment in Indian BPO

This article locates Indian Business Process Outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO

Globalisation and Outsourcing: Confronting New Human Resource Challenges in India's Business Process Outsourcing Industry

In this article, we argue that the rapid growth of the outsourcing industry has resulted in both high turnover and labour shortages and at the same time provided employment opportunities to a new

Outsourcing and Productivity During Economic Crisis: Evidence from Indian Manufacturing Firms

  • S. KarMeghna Dutta
  • Business, Economics
    Arthaniti: Journal of Economic Theory and Practice
  • 2018
Abstract Outsourcing as a form of production reorganisation has important implications for factor productivity. Empirical verification of this relationship for India, however, is unavailable in the

International Production Sharing and Export Growth in the Service Sector (Evidence from India)

International production sharing activities have increased substantially in the service sector. India as a host-country has attracted a large amount of those activities and by now holds a significant

The development of green skills across firms in the institutional context of Thailand

PurposeThis paper examines the development of green skills across firms located in an institutional context, specifically the national education and skill-formation system, of the under-researched

The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers

This introduction to the special issue on the globalization of service work provides an overview of the call center sector and its development in coordinated, liberal market, and emerging market

'The recession has passed but the effects are still with us' : employment, work organization and employee experiences of work in post-crisis Indian BPO

Over the past two decades, offshoring and the relocation of economic activities from the global north to the global south have prompted diverse efforts to describe, map and analyse developments. The

Understanding Employability in Changing Labor Market Contexts: The Case of an Emerging Market Economy of Thailand

This paper qualitatively reexamines the definitions, components, and sub-components of employability under the changing labor market contexts of the under-researched country of Thailand, an emerging

Industry-Specific Human Capital and Wages: Evidence from the Business Process Outsourcing Industry

This work builds on IS and economics literature to theorize returns to human capital in the BPO industry, and test the theory using data for over 2,500 BPO professionals engaged in call center work and other nonvoice services in India during the 2006-2008 time period and finds higher returns to industry-specific human capital than to firm-specific and general human capital.

Human capital, HRD and VET: the case of India

Purpose – This paper aims to analyze the role of human capital (HC), human resource development (HRD) and vocational educational and training (VET) in the emerging Indian economy. How may we define
...

References

SHOWING 1-10 OF 118 REFERENCES

Linkages between Industrialization Strategies and Industrial Relations/Human Resource Policies: Singapore, Malaysia, the Philippines, and India

The case studies of Singapore, Malaysia, the Philippines, and India presented in this paper support the author's contention that a country's industrialization strategy for economic development

Offshoring the Financial Services Industry: Implications for the Evolution of Indian IT Clusters

The authors explore the opportunities for existing Indian IT clusters to upgrade and undertake financial research activities. Wholesale financial activity and the accompanying financial research in

The Software Industry and India's Economic Development

Though less visible than the macro contributions to employment and foreign exchange, this role of the software industry is a source of productivity improvement for all industry, which can have powerful long- term benefits for India's industrialisation and growth.

Growth in Services Outsourcing to India: Propellant or Drain on the U.S. Economy?

*The author is with the Office of Economics of the U.S. International Trade Commission. Office of Economics working papers are the result of the ongoing professional research of USITC staff and are

Origins and Growth of the Software Industry in India By

The paper explains the evolution of India's software industry since its origination in 1974. Unlike the offshored software outsourcing industries of Ireland and Israel, in which multinationals

National industrialisation strategies and their influence on patterns of HR practices

This article uses a framework developed by Kuruvilla (1995a) that hypothesised a very close link between industrialisation strategies of Southeast Asian nations and industrial relations systems. That

The Failure of Training in Britain: Analysis and Prescription

In the last decade, education and training (ET) reform has become a major issue in many of the world's industrial powers. One theme which runs throughout these reform initiatives is the need to adapt

Beneath the miracle : labor subordination in the new Asian industrialism

This important study examines the dynamics of the remarkable economic transformation of South Korea, Singapore, Taiwan, and Hong Kong, which has been based in large measure on the production of

The Indian Call Centre Industry: National Benchmarking Report Strategy, HR Practices, & Performance

The dramatic growth of the call center industry is a world-wide phenomenon, fueled by advances in information technologies and the precipitous decline in the costs of voice and data transmission over

The role of the state in skill formation: evidence from the Republic of Korea, Singapore, and Taiwan

We propose a new interpretation of the role of the state in skill formation, with reference to three East Asian newly industrialized economies. Rather than see the state as simply redressing
...