Early user involvement in research and design projects – A review of methods and practices

  title={Early user involvement in research and design projects – A review of methods and practices},
  author={Marc Steen and Lottie F M Kuijt-Evers and J. Klok},
We describe methods and practices of early user involvement and human-centred design: how researchers and designers, in the ICT industry, attempt to cooperate with end-users, with the goal of making a better match with end-users’ needs and preferences. We describe six (dance) moves: participatory design, ethnographic fieldwork, lead-user approach, contextual design, codesigning, and empathic design. We focus on whose knowledge (of researchers/ designers or of end-users), and which kind of… CONTINUE READING
Highly Cited
This paper has 23 citations. REVIEW CITATIONS

From This Paper

Figures, tables, and topics from this paper.


Publications citing this paper.
Showing 1-10 of 13 extracted citations


Publications referenced by this paper.
Showing 1-10 of 29 references

The methods lab: User research

207-25. Aldersey-Williams, Hugh, John Bound, Roger Coleman
View 5 Excerpts
Highly Influenced

Design research in 2006,

Sanders, N ElizabethB.
Design Research Quarterly, • 2006

The Rise of Crowdsourcing," Wired, 14(6)

Lloyd, Henri Christiaans, eds
Iacucci, Guilo and Kari Kuutti • 2006

sociologist and a design group," Helsinki, Finland: University of Art and Design

Hekkert, Paul, Matthijs Van Dijk

Consumer research in the early stages of new product development: a critical review of methods and techniques,

van Kleef, Ellen, Hans C.M. van Trijp, Pieternel Luning
Food Quality and Preference, • 2005
View 3 Excerpts

Democratizing Innovation

Von Hippel, Eric

The methodology of participatory design,

Spinuzzi, Clay
Technical Communication, • 2005

Similar Papers

Loading similar papers…