Early user involvement in research and design projects – A review of methods and practices

@inproceedings{Steen2007EarlyUI,
  title={Early user involvement in research and design projects – A review of methods and practices},
  author={Marc Steen and Lottie F M Kuijt-Evers and J. Klok},
  year={2007}
}
We describe methods and practices of early user involvement and human-centred design: how researchers and designers, in the ICT industry, attempt to cooperate with end-users, with the goal of making a better match with end-users’ needs and preferences. We describe six (dance) moves: participatory design, ethnographic fieldwork, lead-user approach, contextual design, codesigning, and empathic design. We focus on whose knowledge (of researchers/ designers or of end-users), and which kind of… CONTINUE READING
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