ERP life cycle implementation, management and support: implications for practice and research

  title={ERP life cycle implementation, management and support: implications for practice and research},
  author={She-I Chang},
  journal={37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the},
  pages={10 pp.-}
This paper reports on exploratory, descriptive and comparative analyses of client-centered major issues, from the perspectives of individuals who have been directly and substantively involved with SAP Financials in five closely related government agencies. A three-round, non-anonymous, Delphi-type, open-survey was adopted using personalized email with attached survey instruments. To support the interpretation of study findings, a series of interviews and domain experts' workshops were conducted… CONTINUE READING

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