ERP Investment : Business Impact and Productivity Measures

  title={ERP Investment : Business Impact and Productivity Measures},
  author={Lorin M. Hitt and WU D.J. and Xiaoge Zhou},
Enterprise Resource Planning (ERP) software system integrates key business and management processes within and beyond a firm’s boundary. While the business value of ERP implementations have been extensively debated in IT trade periodicals in the form of qualitative discussion or detailed case studies, there is little large sample statistical evidence on who adopts ERP and whether the benefits of ERP implementation exceed the costs (and risks). With multi-year multi-firm ERP implementation and… CONTINUE READING
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