ED redesign improves patient flow, satisfaction.

  • Published 2013 in
    Hospital case management : the monthly update on…

Abstract

Sycamore Medical Center's Lean project to improve patient flow in the emergency department resulted in an increase in patient satisfaction scores and a decrease in patients who left without being seen. A multidisciplinary team analyzed how patients arrive, how they are treated, and how they are triaged. The team examined the work of all emergency department… (More)

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