E-negotiation systems : Interaction of people and technologies to resolve conflicts •

@inproceedings{Kersten2004EnegotiationS,
  title={E-negotiation systems : Interaction of people and technologies to resolve conflicts •},
  author={Gregory E. Kersten and Paul Desmarais},
  year={2004}
}
The early 1980s saw the first negotiation support systems developed, used and studied. They were preceded by almost ten years of applied and empirical research on computer-mediated communication. The seminal study comes out of research concerning the deployment and the users’ acceptance of the Emisari system on one hand, and the social and political implications of its use on the other hand in the 1970s (Hiltz and Turoff 1978). 
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