E-commerce system quality assessment using a model based on ISO 9126 and Belief Networks

@article{Stefani2007EcommerceSQ,
  title={E-commerce system quality assessment using a model based on ISO 9126 and Belief Networks},
  author={Antonia Stefani and Michalis Nik Xenos},
  journal={Software Quality Journal},
  year={2007},
  volume={16},
  pages={107-129}
}
As business transitions into the new economy, e-system successful use has become a strategic goal. Especially in business to consumer (e-commerce) applications, users highly evaluate the quality of their interactive shopping experience. However, quality is difficult to define and measure and most importantly, it is difficult to measure its impact on the end-user. Among the many research questions that arise, some of the most important concern the exact nature of the quality attributes that… CONTINUE READING
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