E-Banking Service Quality of Public Sector Banks : An Empirical Investigation

@inproceedings{Jagadeesan2015EBankingSQ,
  title={E-Banking Service Quality of Public Sector Banks : An Empirical Investigation},
  author={Dinesh Jagadeesan and Ponraj Chinnadurai},
  year={2015}
}
The concept of total quality and its implementation of total in the service industry is comparatively more critical and complex as well more difficult due to the fact that quality of services cannot be defined objectively. Additionally, service industry by nature has less control over factors which adversely affect quality. There are few methods considered to be effective measurement tools for services so far while a number of methods have been introduced and practiced for measuring the quality… CONTINUE READING

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