Dynamic approach to service level agreement risk

  title={Dynamic approach to service level agreement risk},
  author={Pirkko Kuusela and Ilkka Norros},
  journal={2013 9th International Conference on the Design of Reliable Communication Networks (DRCN)},
We model the time and network element failure dynamics of network operators' service level agreement (SLA) risks. This involves identification of events interrupting service and stochastic modeling of failure events. The key concepts are modeling how a service builds from simple network components and the approximation of interval availability, when failures are rare and the SLA tracking period is in month/year scale. The dynamic SLA-risk gives rise to a component importance measure, which… CONTINUE READING

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