Dynamic Competition with Customer Recognition

@inproceedings{VillasBoas1999DynamicCW,
  title={Dynamic Competition with Customer Recognition},
  author={J. Miguel Villas-Boas},
  year={1999}
}
In many markets firms have some information about their customers resulting from the consumers' past choice behavior. Given this information, firms can better target their market practice with respect to their customers. This article considers such a situation in a duopoly with infinitely lived firms and overlapping generations of customers. A new customer may either have bought the competing product in the previous period or be new to the market. I identify three effects: (i) Firms lower… CONTINUE READING

Citations

Publications citing this paper.
SHOWING 1-10 OF 137 CITATIONS

A Customer Management Dilemma: When Is It Profitable to Reward One's Own Customers?

  • Marketing Science
  • 2010
VIEW 6 EXCERPTS
CITES BACKGROUND
HIGHLY INFLUENCED

Price Discrimination and Competition

VIEW 6 EXCERPTS
CITES BACKGROUND
HIGHLY INFLUENCED

Price Discrimination and Imperfect Competition

VIEW 6 EXCERPTS
CITES BACKGROUND
HIGHLY INFLUENCED

Experimenting with Behavior Based Pricing 1

Zuzana BROKESOVAa, Cary DECKb, Jana PELIOVAc
  • 2017
VIEW 4 EXCERPTS
CITES BACKGROUND
HIGHLY INFLUENCED

Customer Recognition in Experience vs. Inspection Good Markets

  • Management Science
  • 2015
VIEW 5 EXCERPTS
CITES RESULTS & BACKGROUND
HIGHLY INFLUENCED

The Perils of Behavior-Based Personalization

  • Marketing Science
  • 2011
VIEW 4 EXCERPTS
HIGHLY INFLUENCED

FILTER CITATIONS BY YEAR

1999
2019

CITATION STATISTICS

  • 9 Highly Influenced Citations

  • Averaged 8 Citations per year from 2017 through 2019