Doubling down on the patient experience.

@article{Bush2011DoublingDO,
  title={Doubling down on the patient experience.},
  author={Haydn Bush},
  journal={Hospitals & health networks},
  year={2011},
  volume={85 12},
  pages={22-5, 1}
}
  • Haydn Bush
  • Published 2011 in Hospitals & health networks
Medicare reimbursements will be based partly on HCAHPS scores beginning in 2013. Many hospitals are focusing on changing their organizational cultures to create what one executive calls "a standardized, excellent patient experience." 

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