Does the use of computer-based BPC tools contribute to redesign effectiveness? Insights from a hermeneutic study

Abstract

Much of the Business Process Change (BPC) literature maintains that the use of computer-based tools for BPC-related tasks such as process modeling, simulation, and project management has a positive influence on business process redesign effectiveness. Our hermeneutic study of text and text analogues in two organizations reveals that the use of computer… (More)
DOI: 10.1109/TEM.2005.861806

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