Does a higher frequency of difficult patient encounters lead to lower quality care?

@article{An2013DoesAH,
  title={Does a higher frequency of difficult patient encounters lead to lower quality care?},
  author={Perry G. An and Linda M. Baier Manwell and Eric S. Williams and Neda Laiteerapong and Roger L. Brown and Joseph S. Rabatin and Mortimer D. Schwartz and Peter J Lally and Mark Linzer},
  journal={The Journal of family practice},
  year={2013},
  volume={62 1},
  pages={
          24-9
        }
}
BACKGROUND Difficult patient encounters in the primary care office are frequent and are associated with physician burnout. However, their relationship to patient care outcomes is not known. OBJECTIVE To determine the effect of difficult encounters on patient health outcomes and the role of physician dissatisfaction and burnout as mediators of this effect. DESIGN A total of 422 physicians were sorted into 3 clusters based on perceived frequency of difficult patient encounters in their… CONTINUE READING

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