Does Working from Home Work? Evidence from a Chinese Experiment

  title={Does Working from Home Work? Evidence from a Chinese Experiment},
  author={Nicholas Bloom and J. Joseph Beaulieu and James Liang and Donald John Roberts and Zhichun Jenny Ying},
  journal={Kauffman: Large Research Projects - NBER (Topic)},
About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to “shirking from home.” We report the results of a WFH experiment at CTrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. Home working led to a 13% performance increase, of which about 9% was from working more minutes per shift (fewer breaks and sick-days) and 4% from… 
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